All orders are shipped COD or paid by credit card unless terms have been established. We accept MasterCard, Visa, Discover Card and American Express. Orders over $500.00 may require a 50% deposit prior to production. If you wish to establish net terms, credit applications are available upon request. Please allow 3 to 4 weeks to process your application for credit. Our terms are Net 30 days from date of invoice, provided credit is established. Customers with established credit must pay within terms set or account may be changed to COD or prepay status.
In accordance with state and local laws, Lettersigns charges sales tax on orders shipped within the state of Georgia . If you are an approved reseller (tax exempt) in the state of Georgia , we must have your Sales and Use Tax Certificate of Exemption on file at the time your account is created or prior to placing your order. If we do not have this certificate on file you will be charged sales tax.
Standard packing procedures are used. Custom packaging is available at an additional charge. Any special packaging requirements must be requested with your quote.
All orders are shipped FOB Tucker, GA. via UPS or FedEx unless otherwise specified. Some oversize orders will require crating and may have to ship Truck Line. Truck Line shipments will come freight collect unless an account number is provided for your carrier of choice at the time your order is placed. We cannot drop ship COD orders.
Inspect all packages immediately for damages. Any damages to package or contents must be reported to the transportation company upon receipt of shipment. If a package is damaged, do not discard carton, packaging or products. Hold all materials for inspection by the transportation company. Please report any problems to Lettersigns immediately. We are willing to assist you in every way possible to collect for loss or damages. Lettersigns is not responsible for damages caused by transportation companies.
Because of the nature of our business, all orders are produced as they are received and therefore are custom. In most cases, orders cannot be returned or cancelled after an order is placed. If you must cancel an order that is in production, customer is responsible for work in progress. Before returning any product, please call customer service for a return authorization number. All returns must be received within 30 days of receipt of the order and must be shipped prepaid. Any returns sent COD or without an authorization number will be refused.



Phone: 770-934-6109    Toll Free: 1-800-438-2685
Fax: 770-934-6086    Email: sales@lettersigns.net
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